Shipping policy
At Qevoria, we’re committed to providing our customers with a reliable, transparent, and efficient shipping experience. This Shipping Policy explains how we process, handle, and deliver orders placed through our website, https://qevoria.com
1. Order Processing
We understand how important it is for you to receive your order on time.
All orders are processed within 1–2 business days (Monday through Friday, excluding holidays).
Once your order has been processed and dispatched, you’ll receive an email confirmation that includes your shipping details and a tracking number.
2. Delivery Times & Costs
We currently offer free shipping within the United Kingdom on all orders via our logistics partner Royal Mail Tracked Delivery.
| Destination | Processing Time | Delivery Time (After Dispatch) | Shipping Cost |
|---|---|---|---|
| United Kingdom | 1–2 Business Days | 5–8 Business Days | Free |
Please note: delivery times are estimates and may vary depending on courier delays, weather, or other unforeseen circumstances.
3. Shipment Confirmation & Order Tracking
You’ll receive a shipment confirmation email within 24 hours after placing your order.
Once your parcel has shipped (usually within 1–3 business days), you’ll receive another email containing your courier details and tracking number.
You can use this tracking number to monitor your order status directly on the courier’s website or through the tracking link provided in the email.
4. Address Changes
If you need to update your shipping address, please contact us at help@qevoria.com within 24 hours of placing your order.
Once your order has been shipped, we are unable to modify the delivery address.
5. Delayed or Missing Orders
If your order has not arrived within the estimated delivery time:
First, check your tracking information to verify the shipment’s current status.
If there is still no progress or the tracking has stalled, please contact us at help@qevoria.com for further assistance.
Our team will investigate and work to resolve the issue as quickly as possible.
6. International Shipping
We currently ship primarily within the United Kingdom.
If you’re interested in international delivery, please contact us at help@qevoria.com for specific shipping availability, rates, and estimated delivery times for your country.
7. Lost or Stolen Packages
Qevoria is not responsible for packages marked as delivered by the courier but not received by the customer. In such cases, please contact the shipping carrier directly to file a claim.
We’ll do our best to assist you in locating your package, but replacement or refund decisions will depend on the courier’s investigation outcome.
8. Contact Us
If you have any questions about your order or our shipping procedures, our support team is here to help.
📧 Email: help@qevoria.com
🌐 Website: https://qevoria.com